If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within twenty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than twenty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please give us a call first at (800) 541-8647 for confirmation then mail your package in a prepaid, traceable method to the address below. [INSERT COMPANY NAME] [INSERT COMPANY ADDRESS] [INSERT COMPANY CITY, STATE] [INSERT COMPANY ZIP CODE]